Legal policy

Refund Policy

Effective 2 August 2026

Two-day request window

You may request a refund within two calendar days of the initial MirrorZen Pro purchase. Send the request as soon as possible so it can be reviewed before the window closes.

How to request a refund

Email abubakarmughal9155@gmail.com using the email address used at checkout. Include the Paddle transaction or invoice number and a short explanation of the issue. Do not send card numbers, passwords or other sensitive payment details.

Renewals

Renewal payments are generally non-refundable. If a renewal was caused by a clear billing error or you could not cancel because of a technical fault, contact support promptly and the circumstances will be reviewed.

Eligibility

A request may be declined where there is evidence of fraud, payment abuse, repeated refund misuse or a violation of the Terms of Service. Approved refunds are returned through Paddle to the original payment method. Bank processing times may vary.

Cancellation is separate

Canceling a subscription prevents future renewal but does not automatically refund the current billing period. A refund request must still be submitted within the applicable window.

Legal rights

This policy does not limit statutory refund, cancellation or consumer-protection rights that apply in your country. Where mandatory law provides stronger rights, those rights take priority.

Payment disputes

Please contact support before starting a chargeback so billing problems can be investigated quickly. This does not prevent you from using rights available through your bank or payment provider.